Many of us have been working in departments and organizations. Or familiar with working in different organizations, or at least we have heard about many organizations. If we pay attention, often our hearings are common problems in these organizations. For example, problems that occur repeatedly at different intervals are identical, and when solved, the problem is again resolved; each person in the organization is highly specialized in his or her work, and there is no constructive relationship between the two; Or that an outdated method is used in the organization, and everyone in the organization is aware of its obsolete nature, but this approach is not being abandoned. Why do we always hear such statements? One important reason is that knowledge management is still not recognized in organizations.
Let’s start the discussion with knowledge itself. Sometimes we think the meaning of one thing is very obvious, but if we are asked about it, we can not define it or we have an incorrect definition of it. Ask yourself now. Can you define knowledge? Knowledge refers to information related to a field, to each other and applicable to one another. The two words are heavily involved with knowledge, data and information. Do you think these two words differ from each other? Regardless of yours, the truth is that they are different. Data is called raw data. When data is combined, they are connected to each other and they find the system becoming information. For example, the price of a device is a given, and the price changes of that device over a year are information. Ultimately, when the information comes together and can be implemented, they acquire the meaning of knowledge.
Now that a proper and correct definition of knowledge has been formed in our minds, what is the time to know what knowledge management is? Knowledge management means everything that is needed to get the most out of knowledge resources; in other words, knowledge that is at the goal of the organization is to be used at the right time and place. But which organizational knowledge is called what kind of knowledge?
Past and future experiences and patterns, decision-making initiatives, strategic views, project communications, pattern recognition, are all organizational knowledge. In a more general definition, organizational knowledge is of two types
1 Obvious knowledge
What we know most is available in documents, software and procedures.
2 Hidden knowledge
Knowledge that is subjective and personal and difficult to transfer and teach.
But how do we use these knowledge? To manage knowledge, we need to focus on three main dimensions, which are referred to as three main dimensions of knowledge management:
As a result of the overlapping of these three dimensions, another dimension is created in the name of the content; however, many questions remain. What role do each of these dimensions play in knowledge management?